Insurance Broker: Intelligently Processing Claims
An insurance broker with 60 employees serves 8,000 private and commercial clients. In the event of a claim, 30–50 reports arrive each day — by email, fax, and client portal. Each report must be reviewed, assigned to the correct insurer, checked for completeness, and documented. This tied up three full-time employees — and the process was error-prone.
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With the EU AI Act, Europe enters a new phase of AI regulation. Companies using AI systems must now address transparency obligations, risk assessments and data protection requirements.
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