IT Operations: Resolve Incidents in Minutes Instead of Hours
An IT service provider with 80 employees manages the critical IT infrastructure of 40 mid-sized business clients — servers, networks, backups, cloud connectivity. When an incident strikes, hundreds of log entries, monitoring alerts, and support tickets arrive within minutes. On-call technicians had to wade through this flood of data manually to find the root cause. Every hour of downtime costs clients an average of €12,000.
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