Facility Management: Intelligently Coordinating Maintenance Requests
A facility management provider with 250 employees manages 45 commercial properties — office complexes, logistics centres, production facilities. Around 1,800 maintenance requests and fault reports arrive each month. Coordinating between tenants, technicians, subcontractors, and owners was an organisational headache: information scattered across emails, WhatsApp groups, and spreadsheets.
Read MoreMechanical Engineering: Maintenance and Fault Analysis with a Local AI Copilot
A mid-sized machine manufacturer with 200 employees sells and maintains complex production systems. Its technical field service — 18 service engineers — works in a decentralized way: on-site at customer facilities every day, often with poor or no internet connectivity. When confronted with an unfamiliar fault, they used to call the home office or flip through paper manuals for hours. Design data, fault histories, and spare parts catalogues were spread across different systems — none of them usable in the field.
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