Mechanical Engineering: Maintenance and Fault Analysis with a Local AI Copilot
A mid-sized machine manufacturer with 200 employees sells and maintains complex production systems. Its technical field service — 18 service engineers — works in a decentralized way: on-site at customer facilities every day, often with poor or no internet connectivity. When confronted with an unfamiliar fault, they used to call the home office or flip through paper manuals for hours. Design data, fault histories, and spare parts catalogues were spread across different systems — none of them usable in the field.
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