Municipal Utility: AI Assistant for Tariff Questions and Meter Readings
A municipal utility with 120 employees supplies 95,000 households with electricity, gas, and district heating. The customer centre receives around 4,500 calls and 2,000 emails per month. Of these, 58% are standard enquiries: submit meter reading, adjust instalment payment, switch tariff, explain bill, report fault, notify of house move.
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