HR Department: Instant Answers to Internal Questions

The HR department of a company with 1,000 employees receives 80–120 internal enquiries per day via email and phone: holiday entitlements, overtime rules, parental leave applications, payslip questions, travel expense policies, training budgets, occupational pension schemes. 65% of these questions are in principle answerable from the internal policy landscape.

The HR team of 6 answered these enquiries manually — often the same questions to different employees multiple times per day. Time for strategic HR tasks such as employer branding, leadership development, and organisational design was systematically missing as a result.

Employee Data Has the Highest Sensitivity

HR enquiries often touch personal life situations: parenthood, illness, resignation, salary negotiation. These contexts must not be passed to external AI services — neither for data protection reasons nor given the employment relationship of trust.

Local HR Service Bot with SoverIQ

SoverIQ Stack runs on the company server. All HR policies, works council agreements, collective bargaining contracts, and internal handbooks are indexed locally. Employees ask questions via intranet chat:

“How many holiday days do I have left this year?” → connected to time management system “What do I need to submit for parental leave?” → step-by-step guide + form link “Am I allowed to use my company car privately?” → current car policy with source reference “What is my training budget?” → from works council agreement + refer to HR if needed

The system recognises when an enquiry goes beyond what can be looked up, and escalates with context to an HR team member.

Results

60% of HR enquiries answered fully automatically. The HR team reclaims 25 hours per week for strategic tasks. Employees receive answers immediately — including evenings and weekends. Employee satisfaction with HR service: from 3.2 to 4.3 out of 5.