Public Sector: AI-Assisted Citizen Services

A district administration serving 200,000 residents receives several hundred email enquiries daily — from building permit applications to social welfare questions and driving licence matters. Manual initial sorting by case workers consumed significant capacity.

The Requirement

All data must be processed in German data centres. The use of American cloud services is legally problematic for public authorities. Building sovereign AI infrastructure from scratch exceeds the district’s IT capacity.

SoverIQ Cloud Partner Solution

Via a certified SoverIQ Cloud Partner, a classification AI is operated — entirely in Germany, on ISO 27001-certified infrastructure. The system automatically categorises incoming requests and routes them to the responsible office.

Additionally, the model generates draft responses for standard queries, which the case worker can adopt or adapt with a single click.

Result

Average initial response time dropped from 3.2 to 0.8 working days. Misrouted requests (previously 18% of cases) fell to under 3%. Citizen satisfaction measurably improved.